Introduction
This Privacy Policy explains how LuxLens collects, uses, stores, and protects personal data. LuxLens is a trading name of HYLUX LIMITED, registered in England and Wales (Company Number 14836376, VAT Number 488767804). LuxLens is committed to protecting your privacy and handling personal data in a transparent and secure manner in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This Privacy Policy applies to visitors to our website, clients, prospective clients, and anyone who communicates with us.
The Information We Collect
We may collect and process personal data including names, email addresses, telephone numbers, business names, billing addresses, property addresses, and information submitted via contact forms, booking forms, emails, WhatsApp messages, or phone calls. Payments are processed securely by third-party providers such as Stripe. LuxLens does not store or process card or bank details. When you visit our website, we may also collect IP addresses, browser and device information, usage data, analytics information, and cookie data.
How We Collect Personal Data
Personal data may be collected through website booking forms, contact forms, email enquiries, WhatsApp communications, telephone calls, CRM and booking systems including Spiro Media, and analytics tools such as Google Analytics.
Why We Use Personal Data
We use personal data to process bookings, deliver services, communicate with clients, issue invoices, process payments, comply with legal and regulatory obligations including EPC registration, manage our business operations, improve our website and services, and send service-related or marketing communications where permitted by law.
Lawful Basis for Processing
We process personal data under the lawful bases of performance of a contract, legal obligation, legitimate interests, and consent where required, such as for marketing communications.
Marketing Communications
We may send marketing communications to existing or prospective clients where permitted by law. You may opt out at any time by clicking the unsubscribe link in our emails or by emailing hello@luxlens.co.uk with “opt out” in the subject line. Opting out of marketing communications will not affect service-related messages.
Who We Share Personal Data With
We may share personal data with trusted third parties where necessary, including payment processors such as Stripe, accountants and professional advisers, hosting and IT service providers, analytics providers such as Google, CRM and booking platforms including Spiro Media, subcontractors providing services on our behalf, and government bodies where required by law, including EPC registers. We only share data where necessary and ensure appropriate safeguards are in place.
International Data Transfers
Some third-party services used by LuxLens may store or process personal data outside the UK or EU, including in the United States. Where this occurs, LuxLens ensures appropriate safeguards are in place, such as standard contractual clauses or equivalent protections, to comply with UK GDPR.
How Long We Keep Personal Data
Personal data is retained only for as long as necessary. Client and financial records are typically retained for up to six years for legal and accounting purposes. Marketing data is retained until you opt out. Website analytics data is retained in line with our analytics provider’s retention settings.
Cookies
Our website uses cookies to ensure proper functionality and to analyse website usage. These may include strictly necessary cookies and analytics cookies such as Google Analytics. You can manage or disable cookies through your browser settings or via cookie consent tools where available.
Children’s Data
Our services are not directed at children. We do not knowingly collect personal data from anyone under the age of 16.
Your Data Protection Rights
Under UK GDPR, you have the right to access your personal data, request correction of inaccurate data, request deletion of your data, restrict or object to processing, request data portability, and withdraw consent where applicable. To exercise any of these rights, please contact hello@luxlens.co.uk.
Data Security
We take appropriate technical and organisational measures to protect personal data, including secure systems, password protection, limited access to personal data, and the use of trusted third-party service providers. While we take reasonable steps to protect personal data, no system can be guaranteed to be completely secure.
Changes to This Privacy Policy
This Privacy Policy may be updated from time to time. Any changes will be published on this page and will apply from the date of publication.
Contact Us
If you have any questions about this Privacy Policy or how we handle personal data, please contact LuxLens at hello@luxlens.co.uk.